|Any UK Vet
The veterinary clinic is a health care provider but also a business and I know from personal experience about bills not being paid and the stress it causes. Yet our communication with clients and making it easy to pay the bill isn’t always the best.
The queue at reception to pay is often a mix of pet food purchasers, cat collar purchasers and then the serious emergency – yet as we’re British we queue in a sensible fashion instead of order of need. Could getting the vet to take payment in the consult room help in some instances?