Do we realise we’re a service industry?

Trying to provide a great experience of being in a vet practice for all our clients is actually really hard. The species we see are as diverse as the needs of the people who bring them to see us, which mathematically creates a never ending list of possible situations we have to help with.

Recent press reports have been about the hard side of customer service – so let me go through that and offer a few ideas to help you in my latest recruit4vets blog

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s