Do we realise we’re a service industry?

Trying to provide a great experience of being in a vet practice for all our clients is actually really hard. The species we see are as diverse as the needs of the people who bring them to see us, which mathematically creates a never ending list of possible situations we have to help with.

Recent press reports have been about the hard side of customer service – so let me go through that and offer a few ideas to help you in my latest recruit4vets blog

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